601-977-8300, x 335
Background in Training
Melissa got her start in training as a Customer Service Supervisor where she was responsible for training new Customer Service Representatives (CSRs). Even though Melissa had always enjoyed helping them understand their job and fit into a new environment, it was while training CSRs that Melissa discovered that her heart was in training.
Melissa most enjoys being a positive influence in the lives of those she trains and knowing that they are better at what they do because of what she has taught. She says that the icing on the cake is to know that they had fun learning because of the way she presented the topic.
Melissa has been a member of the Mississippi Chapter for six years and a member of national ASTD for five years.
She sees the benefits of ASTD membership as networking with peers who understand the challenges that she faces and the information that she receives in each monthly meeting to help her in her job. Even if the presentation is on a topic that Melissa doesn't normally deal with, she says she learns something from each presentation. In addition, she says that membership opens up access to resources that she wouldn't have available otherwise.
Melissa hopes to use her skills to enhance the value of ASTD membership this year.